On the road to a customer-centric dealership with CRM

Our solutions include diverse modules that adapt individually and flexibly to your requirements and needs. Discover the functions that support your business areas and make your dealership more successful.

Overarching throughout the car dealership

  • Systematic market cultivation
    Optimal support for customers and prospects
  • Central information pool through interfaces
    Seamless interaction with your system landscape
  • Mapping of the entire customer journey
    All touch points with customers can be individually designed through processes
  • Customer files with 360 degree all-round view
    Identifying and meeting individual customer needs
  • Digital sovereignty
    Full transparency and comprehensive data protection

Management and corporate control

  • Comprehensive, clear management dashboards
    Keeps you informed of all processes at all times
  • Lead management with evaluations
    Assignment of a contact person and sales control
  • Early warning system for escalations
    Timely countermeasures for critical events

Sales and distribution

  • Automated lead management
    Recognizing potential and exploiting business opportunities
  • Consistent sales process using a solid methodology
    Follow-up actions move you step by step to closing the sale
  • Cross-departmental appointment and fleet management
    Planning the right steps with follow-up activities

Business Development Center

  • Multi-stage campaigns
    Systematic customer dialogs for targeted campaigns
  • Targeted actions
    Captures reactions across all communication channels
  • EU-GDPR-compliant communication
    Data protection declaration with acknowledgement of receipt
  • Uniform address management
    Checks for validity and duplicates

Service and reception

  • Fast and competent information
    Queries are quickly recorded and implemented
  • All information about the process at a glance
    Forwarding to contact person or set appointments
  • Easy communication through telephony and Outlook connections
    Inspiring service through fast access to customer information
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Contact

Let us advise you personally

Anna Peluso
Customer Advisor
+49 721 9638 – 424
drive@cas.de